FAQ

Orders & Payment

How do I place an order?
Browse our collections, select your item and click Add to Cart. Follow the checkout prompts to complete your purchase. You will receive an email confirmation once your order is placed.

What payment methods do you accept?
We accept all major credit and debit cards, Afterpay, and Zip. All transactions are processed securely.

Can I change or cancel my order after placing it?
We begin processing orders quickly. Contact us at contact@rhfyned.com immediately if you need to make a change. We cannot guarantee amendments once an order is confirmed.

Shipping & Delivery

How long does delivery take?
Estimated delivery is 7–21 business days within Australia. These are estimates only and may vary depending on your location and circumstances outside our control.

How do I track my order?
Once your order is dispatched you will receive a tracking number via email. You can also track your order using our Track Order page.

Do you ship internationally?
We currently ship to Australia. International shipping is coming soon.

Returns & Refunds

What is your returns policy?
We offer a 7-day change of mind return window from the date of delivery. Items must be in as-new condition with original packaging. Please contact us before sending anything back. View our full Returns Policy for details.

How do I start a return?
Email contact@rhfyned.com with your order number and reason for return. Do not send any item back until you have received written authorisation from our team.

How long do refunds take?
Once your return is received and inspected we will notify you within 5 business days. Approved refunds are processed within 10 business days.

Products

Are your products true to the images shown?
We make every effort to accurately represent our products. Colours may vary slightly depending on your screen settings and natural lighting conditions.

Do you offer interior design advice?
We are happy to help you find the right piece for your space. Contact us at contact@rhfyned.com and our team will assist.

Contact

How do I get in touch?
Email: contact@rhfyned.com
Phone: 0405 939 387
Address: 83 Reservoir Road, Glendale NSW 2285, Australia
We aim to respond within 1–2 business days, Monday to Friday.